Shipping policy

Keyport utilizes third-party carriers to deliver your order and is not liable for delivery problems caused by these carriers. Refused or undeliverable orders are not a valid reason for refund, and the reshipment of the order will be at the customer's expense. In the event an order is lost, misplaced or damaged while in transit, a notification of non-receipt must be sent via e-mail to or by phone at 1-855-539-7678 and include the invoice number. Packages shipped outside of the country of origin may be charged a duty based on the receiving country's import tax. Keyport is not responsible for the payment of this fee.

Keyport does not refund, cancel or credit if the service failure is caused, in whole or in part, by acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.

We process and ship orders Monday through Friday, excluding major Holidays. We will not be processing or shipping on: January 1, 2011 (New Year's Day) May 30, 2011 (Memorial Day) July 04, 2011 (Independence Day) September 5, 2011 (Labor Day) November 25, 2011 (Thanksgiving Day) November 26, 2011 (Day After Thanksgiving) December 26, 2011 (Christmas Day Observed) December 31, 2011 (New Year's Eve) January 02, 2012 (New Year's Day Observed)


Keyport, Inc.
3155 W. Tompkins Ave. 
Las Vegas, NV 89103
Phone: (855) KEYPORT (539-7678)